Collective Box FAQ

Interested in grabbing yourself a Collective Box full of awesome products, but have some questions? Have a read of our FAQs below to see if the answer is there, if you can't find what you're looking for, you can contact us on Live Chat, or drop us an email here:


  • One of the items in the box is not the right size for me, can I exchange it?

  • It is not possible to return the Collective Box or part of it for another item.

  • I am not super stoked with “what’s in the box”, can I return it and get a refund?

  • It is not possible to return the Collective Box or part of it for a refund.

  • How many Golden Tickets are there to win?

  • There is a total of 5 Golden Tickets to win.

  • I have a Pro Deal with Faction, does my discount apply on the Collective Box?

  • Yes, your Pro Deal applies!  To apply for a Pro Deal, follow this link to see if you qualify:

  • I found a Golden Ticket, what should I do?

  • Congratulations! In order for us to verify the ticket we need a photo of your Golden Ticket next to your collective box, with the delivery label on it - please make sure your name is clearly visible on the delivery label. We also need your order confirmation email. Please send both of these together to

  • My Ticket has been validated - WHAT DOES IT MEAAAN?!

  • Good for you! It means that you’ve won an additional prize. This will either be one of 4x skateboards of your choice or the grand finale, the big kahuna - 1x pair of 18.19 Faction Skis. Please note that you can choose whichever skateboard or skis that you desire from the 1819 range, this is subject only to availability within our online store, and of course the proof that you legitimately purchased a Collective Box containing a Golden Ticket.

  • I found a Golden Ticket - When do I find out if I’ve won a pair of skis or a skateboard?

  • On the 1st of March at the latest, or whenever we sell all of The Collective Boxes that contain Golden Tickets!

  • I found a Golden Ticket - How will Faction Skis decide who wins a pair of skis and who wins a skateboard?

  • This is a lottery!

  • I didn't find a golden ticket in my Collective Box - how else can I win a pair of skis?

  • By filming yourself unboxing The Collective Box and posting this video to Instagram with the hashtag: #TFCbox

    We will post creative fan-made videos to our #TFCbox blog and choose our favourite fan-made video to win a pair of 18.19 Skis.

    Keep an eye on the #TFCbox blog to check out the featured content from fans and pro-athletes alike!